Terms
Access to and use of this Webpage and the products and services available through this Webpage are subject to the following terms, conditions and notices. By using the Services, you are agreeing to all of the Terms & Conditions, as may be updated by us from time to time.
You should check this page regularly to take notice of any changes we may have made to the Terms & Conditions. Access to this Webpage is permitted on a temporary basis, and we reserve the right to withdraw or amend the Terms & Conditions without notice.
PRICE
1) All the prices stated on our Webpage are in Singapore Dollars (SGD), and are exclusive of postage charges. For more information regarding our postage charges, please refer to our FAQ section.
2) All the prices stated on the site are final and non-negotiable. Lavotre do not do any form of reservations, meet-ups or trades (Unless otherwise stated).
2) All the prices stated on the site are final and non-negotiable. Lavotre do not do any form of reservations, meet-ups or trades (Unless otherwise stated).
ORDERING
1) Please take note that by submitting your order implies your intention of confirming an item. Thus item(s) not paid within the time frame of 24 hours, unless otherwise agreed upon, order will not be honored thereafter. All dead buyers will also be blacklisted from our website and from all future purchases. Lavotre will not hesitate to blacklist anybody.
2) To join preorders, order only when you are willing to wait.
PAYMENT
1) Internet-Banking transfers are highly recommended. However, if you wish to opt for ATM transfers, please keep a copy of the transaction receipt as a hardcopy proof. As sometimes, snapshot of the receipt might need verification purposes.
2) Strictly no concealed-cash. Customers who are persistent, shall bear the full responsibility if concealed-cash is lost.
3) To join preorders, full payment is required in order for lavotre to proceed stock taking with the supplier.
2) Strictly no concealed-cash. Customers who are persistent, shall bear the full responsibility if concealed-cash is lost.
3) To join preorders, full payment is required in order for lavotre to proceed stock taking with the supplier.
4) NO PAYMENT = NO ORDER.
FRAUD
1) Lavotre will not hesitate to take legal actions against fraud cases. Please do not claim that you have made payment if you did not make any.
DELIVERY
1) Item(s) will be mailed out within 3 working days once pre-orders have arrived. Weekends and public holidays are not counted as working days.
2) Lavotre will not be held liable for lost parcels if the buyer chooses to opt for normal mail. Hence, it is recommended for all buyers to opt for registered parcels, simply pay an additional $2.50 for a safe piece of mind. Please note that a return address will be stamped on the back of every parcel before they are sent.
3) Postage charges vary depending on the category of the item(s). However, please note that we reserve the rights to charge the amount of postage we deem is right for the weight of your item(s). .
4) Lavotre will not be held liable when arrivals of preorder items are delayed or dragged. Therefore, only order when you are willing to wait for the preorder item(s) to arrive to Singapore.
2) Lavotre will not be held liable for lost parcels if the buyer chooses to opt for normal mail. Hence, it is recommended for all buyers to opt for registered parcels, simply pay an additional $2.50 for a safe piece of mind. Please note that a return address will be stamped on the back of every parcel before they are sent.
3) Postage charges vary depending on the category of the item(s). However, please note that we reserve the rights to charge the amount of postage we deem is right for the weight of your item(s). .
4) Lavotre will not be held liable when arrivals of preorder items are delayed or dragged. Therefore, only order when you are willing to wait for the preorder item(s) to arrive to Singapore.
RETURNS & EXCHANGES
1) All merchandise sold are non-refundable and non-exchangeable. No trades.
2) All merchandise are checked before being mailed out, but in the event that you still receive a wrong or defected item, please email us at asklavotre@gmail.com with the name and picture(s) of the item. Exchanges and returns are available on a case-by-case basis, and are only accepted within 7 business days starting from the date stated on your hardcopy purchase receipt, and must not be worn or washed. We will not accept returns if this time duration has expired. We will only accept returns if the item has been purchased directly from us. A one-for-one exchange will be made for the defected item, or we will fix the item for you at no extra charge. In the event that the item has been sold out, a store credit towards your next purchase will be credited into your account.
3) We will not be responsible for lost mails in connection to such returns or exchanges. Returns & Exchanges are judged strictly based on a case-by-case basis.
PRIVACY & SECURITY
Use of Customer's Information: Lavotre is committed to respecting and protecting the privacy rights of our online customers of our site. We understand the importance of protecting information collected about you. While visiting Lavotre's site, we may ask you to sign up with us and/or provide information that personally identifies you, including but not limited to any name, address, contact number, email address, birth date, order information, credit card or payment information, or other information that could be used to contact you or any other identifying information that you may disclose to lavotre for purposes of transacting with us. The information you provide to Lavotre will enable us to make the navigation around our site more enjoyable and for us to deliver our services more easily. Lavotre uses your personal information to help you quickly find goods, services, or information on our site. Lavotre may also track your visits to our Web site, gather navigational information during your visit and use that data to analyze for trends and statistics for our own internal business decisions. It should be noted that in the process of gathering such information, non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected. These information will also help lavotre improve the experience you have when navigating around our site. Unless otherwise required by law, lavotre does not disclose any personal information to third parties. However, lavotre reserves the right to make exceptions, such as when lavotre believe that an illegal activity, spam or some other reasonable basis exists for notifying or providing such information to the appropriate authorities.
FAQ
GENERAL
1) How do I contact you?
GENERAL
1) How do I contact you?
We can be contacted though email, send us your queries to asklavotre@gmail.com
PRODUCTS
1) How do I get informed of the latest products lavotre have?
Simply sign up for our mailing list! Please double check that the email address you have keyed in is a valid one.
Simply sign up for our mailing list! Please double check that the email address you have keyed in is a valid one.
ORDERING
1) How do I place an order?
Simply fill up your name, email and the items you're interested in purchasing at the Order Form found at the bottom of the page. Double check your details and click 'SUBMIT' to send the order to us.
Simply fill up your name, email and the items you're interested in purchasing at the Order Form found at the bottom of the page. Double check your details and click 'SUBMIT' to send the order to us.
Please give us at least 12 to 24 hours to manually email you a payment advice (invoice) after submitting your order. Please make your payment and revert back to us within the next 24 hours after you have received your email invoice.
After payment has been made, we will verify your payment and send you an email to let you know that your payment has been verified.
After pre-order for charms have closed, we will send out an email to notify the status and also the approximate date the items will arrive. For customer who opt for Registered Postage, your tracking number will be attached in the email once we mail out your package.
After payment has been made, we will verify your payment and send you an email to let you know that your payment has been verified.
After pre-order for charms have closed, we will send out an email to notify the status and also the approximate date the items will arrive. For customer who opt for Registered Postage, your tracking number will be attached in the email once we mail out your package.
You should receive your item(s) in 2-7 days, excluding weekends and public holidays once we have sent out your items.
2) What if I decide to transfer the payment first before receiving my invoice?
If you've decided to transfer first, you may make your payment straight to POSB SAVINGS 207-75521-4
• Normal Postage: Additional $1.00 for the first item, additional $0.50 each for subsequent item(s).
• Registered Postage: Additional $2.50 for the first item, additional $0.50 each for subsequent item(s).
If you've decided to transfer first, you may make your payment straight to POSB SAVINGS 207-75521-4
• Normal Postage: Additional $1.00 for the first item, additional $0.50 each for subsequent item(s).
• Registered Postage: Additional $2.50 for the first item, additional $0.50 each for subsequent item(s).
Overseas customers, please email or contact us for shipping rates before you make any payments.
After payment, please EMAIL to asklavotre@gmail.com in this format or fill up the order form here
NAME:
EMAIL:
CONTACT NUMBER:
MAILING ADDRESS:
MODE OF DELIVERY: Normal / Registered / International Delivery
ITEM(S) TRANSFERRED FOR:
BANK TRANSFERRED TO: POSB / UOB / PAYPAL
TOTAL AMOUNT TRANSFERRED:
IBANK NICK / ATTACH A CLEAR SNAPSHOT OF ATM RECEIPT:
DATE/TIME:
TRANSACTION REFERENCE NO.:
ALTERNATIVE ITEM(S) IF DESIRED ITEM(S) IS OUT-OF-STOCK:
YOUR ACCOUNT & NO.:
IMPORTANT: please include your ibanking nick OR attach a clear snapshot of your ATM receipt.
(scanning of receipt is NOT allowed!)
EMAIL:
CONTACT NUMBER:
MAILING ADDRESS:
MODE OF DELIVERY: Normal / Registered / International Delivery
ITEM(S) TRANSFERRED FOR:
BANK TRANSFERRED TO: POSB / UOB / PAYPAL
TOTAL AMOUNT TRANSFERRED:
IBANK NICK / ATTACH A CLEAR SNAPSHOT OF ATM RECEIPT:
DATE/TIME:
TRANSACTION REFERENCE NO.:
ALTERNATIVE ITEM(S) IF DESIRED ITEM(S) IS OUT-OF-STOCK:
YOUR ACCOUNT & NO.:
IMPORTANT: please include your ibanking nick OR attach a clear snapshot of your ATM receipt.
(scanning of receipt is NOT allowed!)
PAYMENT
1) What are the mode of payments lavotre accept?
1) What are the mode of payments lavotre accept?
For local buyers, we accept:
• Internet bank transfer
• ATM transfer (ATM transfer customers to provide us with a snapshot of ATM receipt for verification purpose)
• Interbank transfer (OCBC/others)
• PAYPAL (there will be an additional service charge of 10% on top of any other charges)
• Visa/ Mastercard/ Amex via Paypal
For international buyers, we accept:
• PAYPAL (there will be an additional service charge of 10% on top of any other charges)
• Visa/ Mastercard/ Amex via Paypal
If your bank type is OCBC/others, you may do a interbank transfer to our bank account, POSB SAVINGS 207-75521-4
Please note that concealed cash are strictly not allowed.
Our Paypal email is dhskyline@gmail.com
• ATM transfer (ATM transfer customers to provide us with a snapshot of ATM receipt for verification purpose)
• Interbank transfer (OCBC/others)
• PAYPAL (there will be an additional service charge of 10% on top of any other charges)
• Visa/ Mastercard/ Amex via Paypal
For international buyers, we accept:
• PAYPAL (there will be an additional service charge of 10% on top of any other charges)
• Visa/ Mastercard/ Amex via Paypal
If your bank type is OCBC/others, you may do a interbank transfer to our bank account, POSB SAVINGS 207-75521-4
Please note that concealed cash are strictly not allowed.
Our Paypal email is dhskyline@gmail.com
3) Why do I need to provide you with my ibanking nick or take a clear snapshot of my ATM transaction receipt?
This is the only way that we can track your payments. We strictly require a snapshot of your ATM transaction receipt (for ATM transferers), as it is noted ATR with date only on our side. Therefore, if there are multiple transfers in a day, there is simply no way that we can verify it other than referring to a clear snapshot of the transaction receipt. Lavotrehas the rights to dismiss the transfer if the receipt is unclear or there is no receipt provided. Scanning of ATM receipt is strictly NOT allowed.
DELIVERY
1) Do you do meet-ups?
We're sorry, we do not do meet-ups. Items are mailed out via postage only, unless otherwise stated.
1) Do you do meet-ups?
We're sorry, we do not do meet-ups. Items are mailed out via postage only, unless otherwise stated.
| MODE OF DELIVERY | PEACE OF MIND? |
DURATION
OF DELIVERY
|
POSTAGE
CHARGE
| ADDITIONAL CHARGE(S) | TO NOTE | REMARKS |
| Normal Postage | No | Delivered within 2 to 4 days into your letterbox. |
Depends
on
of items
| Additional items, add $0.50 each | Normal postage is being send like a normal regular letter to your mail box. Buyers would have to bear the risks and responsibilities of lost mails as it is almost impossible to track back a lost mail via normal postage. Hence, it is recommended for all buyers to opt for other delivery options that we've offered below. Please note that a return address will be stamped on the back of every single parcel before they are being mailed out. Lavotre will not be held liable for lost parcels if the buyer chooses to opt for normal postage. | Delivery up to 2kg. A Certificate Of Posting (COP) may be obtained for any unregistered postal article as proof of delivery upon payment of an additional fee of $0.20 at the time of posting. Kindly let us know your preferred delivery choice when you submit your payment details to us. Thank you! (: |
Registered
Postage
| Yes (An online tracking number will be provided, so buyer/seller is able to track the delivery status of the parcel.) | Delivered within 2 to 4 days at your door-step. | normal postage still applies | Additional $2.50 for tracking number | If nobody is available to receive the package, postman will drop your package into your letterbox. Postman issues delivery advice if parcel can't fit into letterbox. | Delivery up to 2kg. |
2) What should I do if I have yet to receive my parcel, which has been mailed out a week ago?
Please drop us an email at asklavotre@gmail.com with the details of your purchased items, your name and mailing address. We would then contact SingPost regarding your parcel and get back to you once we receive any updates.
Please drop us an email at asklavotre@gmail.com with the details of your purchased items, your name and mailing address. We would then contact SingPost regarding your parcel and get back to you once we receive any updates.
6) What is the difference between normal and registered postage?
Normal postage is being send like a normal regular letter to your mail box. Buyers would have to bear the risks of lost mails as it is almost impossible to track back a lost mail via normal postage.
Registered postage, there will be a standard charge of $2.50 required by Singpost. All registered parcels comes with tracking numbers so customers can track their parcels should they fail to receive their parcels within 3 working days. Registered parcels are being send directly to the recipient door step.
Normal postage is being send like a normal regular letter to your mail box. Buyers would have to bear the risks of lost mails as it is almost impossible to track back a lost mail via normal postage.
Registered postage, there will be a standard charge of $2.50 required by Singpost. All registered parcels comes with tracking numbers so customers can track their parcels should they fail to receive their parcels within 3 working days. Registered parcels are being send directly to the recipient door step.
OVERSEAS CUSTOMERS
1) I'm very interested & keen to purchased your products. Is there any way whereby I am able to make a smooth transaction?
Please email us at asklavotre@gmail.com for shipping rates. We will guide you through your whole purchasing process (:
1) I'm very interested & keen to purchased your products. Is there any way whereby I am able to make a smooth transaction?
Please email us at asklavotre@gmail.com for shipping rates. We will guide you through your whole purchasing process (:
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